Conflict Resolution

Course Description:

This course will provide participants with strategies and tools to help manage conflict in their lives. The course will include sections on Managing Self, Understanding Others, Adding to your Toolbox, and Practice of your real-world scenarios. Whether you're a member of a road crew or a superintendent this class will give you the tools to handle conflict effectively. Class participation is required.

Course Objectives:

• STOP Method
• Personality Types
• Shift T Empathy Exercise
• Four D’s of Disconnect
• BATNA
• Four Step Process

Instructor: Emily Wilder

Schedule an on-demand class by contacting kutc_training@ku.edu

Cancelation Policy:

We request that you cancel at least a week before a scheduled class. If someone from your agency can not attend a scheduled class, a replacement from your agency may attend in their place, as long as kutc_training@ku.edu is notified of the change. 

If you have to cancel enrollment in a class, we offer a refund to your account depending on the cancellation date. Please see below for more details.

100% refund if you cancel 7 or more days before a class

50% refund if you cancel 3-6 days before a class

No refund if you cancel 0-2 days before a class

Absences due to extenuating circumstances will be handled on a case by case basis. Please email kutc_training@ku.edu with questions.