Meeting local needs for training, technical assistance, and research in transportation

RTAP Courses

RTAP Communication Skills

We communicate every day, but are we effective communicators? This course covers communication basics, things to avoid, best practices, and how to communicate during difficult conversations. Class participation is required.

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RTAP Conflict Resolution

This course will provide participants with strategies and tools to help manage conflict in their lives. The course will include sections on: Managing Self, Understanding Others, Adding to your Toolbox, and Practice of your real-world scenarios.

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RTAP Foundations in Customer Service

Excellent customer service is the ability to consistently exceed the expectations of the customer. In this course, participants will leave with tools and skills to provide excellent customer service.

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RTAP Managing Employee Performance

This course will provide information on how to increase motivation and employee engagement, types of training methods, how to set clear goals and expectations, and how to provide formal and informal feedback.

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RTAP Enhancing Cooperative Relationships

This session will focus on how a supervisor can reduce discordant notes and bring about greater harmony among employees.

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RTAP Problem Solving for Effective Relationships

In this class supervisors will learn skills to tackle the tough problems that present themselves in a dynamic workplace.

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Kansas Transit Manager Training - PART 1

This training was designed to assist new public transportation managers in navigating the policies, procedures, and scope of managing a public or specialized transportation agency in the state of Kansas.

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Kansas Transit Manager Training - PART 2

This training was designed to assist new public transportation managers in navigating the policies, procedures, and scope of managing a public or specialized transportation agency in the state of Kansas.

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Approved Trainer Program

The Kansas RTAP Approved Trainer Workshop is required for Kansas Approved RTAP Trainers and trainers with approved applications who are in the process of becoming trainers.

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Defensive Driving and Emergency Procedures

This course presents coaching points and defensive driving techniques that are helpful in keeping drivers safe on the roadway

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Defensive Driving and Passenger Assistance

This course presents coaching points and defensive driving techniques that are helpful in keeping drivers safe on the roadway

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