Course Description:

Excellent customer service is the ability to consistently exceed the expectations of the customer. In the public sector, the very purpose of the organization is to deliver service to the public. In this course, participants will leave with tools and skills to provide excellent customer service.

A required Roads Scholar Level I course.

Instructor: Kara Cox

Schedule an on-demand class by contacting kutc_training@ku.edu

Cancelation Policy:

We request that you cancel at least a week before a scheduled class. If someone from your agency can not attend a scheduled class, a replacement from your agency may attend in their place, as long as kutc_training@ku.edu is notified of the change. 

If you have to cancel enrollment in a class, we offer a refund to your account depending on the cancellation date. Please see below for more details.

100% refund if you cancel 7 or more days before a class

50% refund if you cancel 3-6 days before a class

No refund if you cancel 0-2 days before a class

Absences due to extenuating circumstances will be handled on a case by case basis. Please email kutc_training@ku.edu with questions.