Course Date & Time:

11/14/2024 9am - 4pm

Course Description:

This course will provide participants with strategies and tools to help manage conflict in their lives. The course will include sections on Managing Self, Understanding Others, Adding to your Toolbox, and Practice of your real-world scenarios. Whether you're a member of a road crew or a superintendent this class will give you the tools to handle conflict effectively. Class participation is required.

Course Objectives:

• STOP Method
• Personality Types
• Shift T Empathy Exercise
• Four D’s of Disconnect
• BATNA
• Four Step Process